So my car wouldn't start Tuesday when I was headed from my house to a meeting. I called AAA to have it jumped. I later decided to have it replaced. In order to get the prorated fee for the new battery, I had to take it to a AAA certified repair shop to have it charged and retested. When I arrived at 3:00pm, it was jammed packed. I spoke with Fernando who was very friendly and helpful. He spoke with his manager and worked out a small space for the test. I thought it would a quick one like the AAA drivers had done, but he informed me that it takes an hour and a half to fully charge the battery. I walked to a nearby restaurant while I waited. When he was done, I received a call that the test came back highly recommend replacement. He gave me the print out to give to AAA, so that my new battery would be under the warranty. It was all free since I'm a member. I picked up my keys and waited for the driver. Fernando really took care of me in this stressful situation. I appreciated his good customer service. Also, all the mechanics at Villa Maria 76 were cleaner and cheerier than any other shop I have been to.