1

This was such a disappointment. I made an appointment for a full service 10 days ahead of time. I arrived on the appointed dayat 8:45 AM. When I called at 2:30 PM they had still not even examined my car much less done any work on it. By 4:30'they had done an oil change and identified two things that needed to be fixed. They did not check a possible dead brake light the way I requested. I told him I was disappointed they did not get more work done on my car and they seemed very unconcerned. Just said they were very busy that day. I also think the quotes were much higher than other service places. I will not be back again. I am writing this a few days later. Went to Kondo motors and got the front brakes replaced for $190 instead of the $303 that Villa Marina quoted me. Friendly service too. I won't be back to villa marina!

5

Most of the guys here are amazing and helpful... even if you don't use full service every time. Clean spot easy to maneuver in their lot, and they have lottery and a nice selection of snacks.

5

I've never had better customer care and service in my life!!!( especially at a auto shop) Joe and his son Tim we're so kind in helping me find out about our Smog diagnostics with there amazing new machine and because they couldn't do A "Star" certificate Smog on my car they looked up the one closest and referred me to K&K Smog (who was great too)... on top of all of this awesome customer service they didn't even charge me for the diagnostic check!!! I am so refreshed by there family's excellent level of professionalism and customer service!!! I will always bring all my families cars to Joe and Tim!!! You guys Rock!!!

4

I highly recommend this place for anything wrong with your car, my car had a steering issue, it was very hard to steer, made one heck of a noise, and there was an oil leak under the car. They checked it out and told me that they could fix it today or they could fix it tomorrow depending on what I wanna do, of course they fixed it immediately (couple hours) and all that steering problem was gone like magic! And the price wasn't too bad. The bottom line is that these guys are professionals, respectful, friendly, efficient and they get the job done perfectly

5

Superb service! High quality, attention to detail, and fast. I came in to Villa Marina for maintenance and a check up for 50,000 miles. These guys are honest with what is needed immediately and what is not, it helped that they were black and white and they did not heckle me for excess services like other mechanics and the dealership. The wait was less than a day for a full inspection, my new tires and new battery. He let me know where I was and what would be smart to do during my next service to prevent bigger repair costs in the future. I was super excited to hear my belts were checked and in what condition. Really helpful when you don't know what you're looking for. New filters were put in and I took my car home. Will be coming for my oil changes here also. I'm in the Long Beach area so, I really liked my service.

5

I am always confident taking my car to be serviced here as they are very honest, thorough and efficient. Caryl

5

Update, 6/17/17: The staff changes, but they remain very helpful and informative. Today, Joe used some fine detective work to identify the cause of a shimmy in the tires. They usually get to my car pretty quickly after they receive it in the garage. I have done some price shopping and the prices are comparative with other providers in this area. Joe told me he "loves his job" and was super helpful today.

4

Had a great experience here but need to reach Joe or Fernando and the number listed is not being answered after many tries. Would anyone have their cell numbers? Please text me at 347 886 0015 or if you're a regular, might you be so kind as to give them my number? I hope this works!! Many thanks and peace. Andrew

5

Great group of professionals that go the extra mile to make sure whatever issue you came in with is resolved to your full satisfaction. They tell you the cost before proceeding, explain items completely, and prompt with their work. I will return to this garage in the future.

5

This is not your ordinary gas station. Staff is always smiling. Service is honest, caring and takes pride in their work. I've taken my car to them several times and they have been nothing but accommodating. Fernando spoke to me like my car was his car.

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