I am an older lady and they saw me coming! I was talked (rather scared) into unnecessary purchases and equipment for my 32K miles car. I had been going to the dealer in Culver City but thought to start a relationship with someone in my home town to make my life easier. I thought it was fishy, but I just paid (almost $1800) without a word and vowed not to go back. (I found out later that I did not need the work done and the new equipment.) I thought about reporting this, but the lingo is Greek to me, and I wouldn't be able to make my point without getting other people involved. But my main problem is the way I was treated. When I got home, I noticed two things. The fob to let me into my building that was hanging from the wiper arm was missing. I called to simply ask that they look on the ground where my car was parked. I even had said that since I am barely 5'2", whatever man who had gotten in may have pulled it off with his much larger leg. I said that I knew that they were busy, but could they please call me back after they had looked. Not too much later, I received a call from Joe, the owner. His exact words to me were, "I hear that you think we stole something from you". I was flabbergasted! That was not even close to being on my mind. What a horrible thing to say and think! Later I found it thrown into my back seat. The second thing was that I had filled my tank immediately before giving them my car. It had 3/4 tank when I got it back. That was as plain as the crooked noses on their faces. I learned a valuable lesson: always document with a picture. This is one slimy place. BEWARE!!