Marina del Rey Auto Repair

5

I have brought the family cars here for service for many years and always received first class care. Highly recommended.

5

5

The staff is super friendly and always responsive. They usually always get parts within a few hours and are super responsive. They are reasonable price wise. Would highly recommend for any auto repair needs.

5

Top notch service. Mercedes-Benz experts.

5

I had to go to fix my tire for a to Villa Marina Auto Care on a Wednesday afternoon . They were not very busy .The staff were very nice and helpful. Very professional and the manager explained all the options and cost of the work. The tire was not available and they ordered it. They placed the spare on my car . Very nicely done. I returned the next day and they had the tire my car needed. Good prices. They keep the car clean.

4

5

I had an excellent experience at this shop . Chris, my technician was on the spot, upfront and clear about estimates and expectations. The repair got done in time frame he committed to. I appreciated the fact that he treated me professionally and was not trying to upsell un-necessary services. This will be my place to go from now on. Thanks.

1

I had my vehicle towed to this auto shop by AAA one night because it was nearby. We had communication issues the next day because I was working during the day, and whenever I attempted to call back the phone would stop ringing and I would hear silence. That day I received a text that they would have my car towed the next morning. I texted back and told them that I would like an inspection, and asked them please not to tow my vehicle. The next morning they called me back at 7:00 am and when I didn’t answer told me they left a voicemail saying that they would tow my car. I called back promptly, and once again, silence on the other end. They called back however and this time I was able to answer. (They insisted the issue was with my phone, but my phone works just fine and I’ve never experienced this issue with anyone else.) When I finally spoke with the manager named Fernando he was extremely rude and made threats about what would happen if they were unable to reach me again. He made me explicitly say twice that I would agree to pay the exorbitant fee that they charge for the inspection, as if he believed I wasn’t good for it, or something of that sort. When I pushed back and questioned him about his atrocious customer service, he told me that they were going to refuse me any type of service whatsoever and that I must pick up my vehicle immediately which I did. I wish I could give this place 0 stars. I’m amazed that AAA allowed themselves to be affiliated with these folks. How anyone would ever hire Fernando to manager (someone with the customer service skills that a lump of clay has) I’ll never know.

5

Fernando and his team are amazing! They really listen to your concerns and ask if you have any more questions after your car is done getting serviced. They have a post-maintenance warranty for I think 24k miles which is pretty awesome. I've even gotten may car (2010 Infiniti G37s Journey Coupe) towed here before and they took great care of it after my engine hoses busted and overheated. Their pricing is competitive and they have very dependable suppliers for great turnaround times. They will even text you pictures during key operations and tell you what exactly is going on with your car and what they are going to do to repair it. I recommend anyone in the Westside to have these guys be your go-to mechanic! I took my girlfriends car here to get her front left tire patched on her 2019 Toyota Yaris and they did it in about 5 min, unparalleled to any other mechanic shop in Marina. They are very responsive when it comes to picking up the phone and making appointments and communicate well.

5

I have been bringing my car here for years whenever I need something... anything about the car. Engine, lights, brake, etc etc. they are fast, reliable and very pleasant.

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